TERMS & CONDITIONS

Effective Date: 1 October 2026

This version supersedes all previous versions.

1. General

Thank you for choosing MY JEWELS. These Terms & Conditions govern your use of www.myjwels.in and your purchase of products through our website.

By accessing or using the website, creating an account, or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.

MY JEWELS is owned and operated from its registered office at 122 Vidya Apartment, Siri Road, Chowpatty, Bandstand, Mumbai – 400006, Maharashtra, India.

Any matter, claim, or dispute arising from a transaction shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, subject to applicable law.

Requests for after-sales service or complaints may require the original invoice, receipt, and applicable authenticity/purity certificate.

For online, UPI, credit-card, debit-card, or other electronic payments, orders will be processed only after successful payment realisation.

2. Products & 925 Sterling Silver

MY JEWELS offers jewellery made from 925 sterling silver, along with products incorporating stones or other materials as specified on the individual product page.

925 sterling silver consists of 92.5% pure silver, with the balance consisting of alloy metals used to provide strength and durability.

Where applicable, products may be supplied with an authenticity or purity certificate and an invoice containing relevant product information.

Product photographs are intended to provide an accurate representation; however, actual colour, finish, dimensions, stone appearance and packaging may vary slightly because of lighting, photography, screen settings and manufacturing processes.

3. Product Availability

All products displayed on the website are subject to availability.

Certain MY JEWELS designs may be exclusive, limited-edition, or available only in limited quantities.

MY JEWELS reserves the right to discontinue or modify products without prior notice.

4. Ordering & Acceptance

Placing an order on the website constitutes an offer by the customer to purchase the selected product.

MY JEWELS reserves the right to accept or reject an order, wholly or partly, for legitimate reasons including availability, payment verification, suspected fraudulent activity, pricing errors, or technical errors.

An order acknowledgement does not necessarily constitute final acceptance of the order.

Dispatch of the product shall constitute acceptance of the order, unless otherwise communicated by MY JEWELS.

5. PAN Requirement

For purchases above ₹2,00,000, customers may be required to provide PAN details before placing or completing an order, where required for applicable verification or legal compliance.

The billing name should correspond with the PAN details submitted.

Failure to provide required or verifiable PAN information may result in the order being placed on hold or cancelled.

6. Pricing & Taxes

Prices displayed on the website are subject to change.

Applicable taxes, including GST where applicable, will be reflected as required at checkout or on the invoice.

The price applicable to the customer shall be the price confirmed at the time of order acceptance.

In the event of an obvious pricing, typographical, technical, or product-description error, MY JEWELS reserves the right to correct the error and, where necessary, cancel the affected order.

7. Payment

Customers may use the payment methods made available through the website.

Payment must be successfully realised before an order is processed for dispatch.

Payment processing may be carried out through third-party payment providers, whose applicable terms and security procedures may also apply.

MY JEWELS does not request customers to disclose confidential credentials such as UPI PINs, card PINs, or internet-banking passwords.

8. Shipping & Delivery

Standard online orders are generally delivered within approximately 6 business days.

Made-to-order jewellery generally requires approximately 15–20 business days for delivery.

Delivery timelines are estimates and may vary depending on product availability, destination, courier operations, public holidays, weather, or circumstances beyond the reasonable control of MY JEWELS.

Delivery and transit insurance, where applicable, shall be governed by the MY JEWELS Shipping Policy and applicable shipment terms.

9. Returns, Refunds & Exchanges

Returns, refunds and exchanges shall be governed by the separate MY JEWELS Return, Refund & Cancellation Policy published on the website.

Customers may be required to provide the original invoice, receipt, certificate, photographs, videos, or other information necessary to evaluate a claim.

Approved refunds will be processed through the applicable original payment method, subject to payment-provider processing timelines.

MY JEWELS may decline a claim where the product has been altered, misused, damaged through circumstances not attributable to MY JEWELS, or otherwise falls outside the applicable policy.

10. Cancellation

Customers may request cancellation before dispatch, subject to the separate MY JEWELS Cancellation Policy.

Once an order has been dispatched, cancellation may not be possible.

Customised, personalised, or made-to-order products may be subject to additional cancellation restrictions once production has commenced.

MY JEWELS may cancel an order where payment cannot be verified, required information is not provided, fraud is suspected, a product becomes unavailable, or an obvious pricing or technical error is identified.

11. Account & Communication

Customers are responsible for ensuring that information supplied to MY JEWELS is accurate and up to date.

Customers may request changes to their profile information by contacting hello@myjwels.in.

Users may request closure of their account or membership by contacting MY JEWELS.

Customers who subscribe to marketing communications may receive promotional, advertising, festival, collection, and other marketing communications from MY JEWELS.

Marketing preferences may be changed or withdrawn in accordance with the MY JEWELS Privacy Policy.

12. Privacy & Data Protection

Personal information collected through the website will be handled in accordance with the MY JEWELS Privacy Policy.

Information may be used for order processing, payment verification, customer support, fraud prevention, website improvement, communication, and legal compliance.

Customers are encouraged to review the Privacy Policy for detailed information regarding collection, use, storage, protection and sharing of personal information.

13. Fraudulent Transactions

MY JEWELS reserves the right to investigate transactions that it reasonably suspects to involve fraud, unauthorised payment activity, identity misuse, or other unlawful conduct.

Where permitted by law, MY JEWELS may seek recovery of legitimate losses and costs arising from fraudulent transactions.

Fraudulent transactions or unlawful activities may result in cancellation of orders, suspension of accounts, recovery proceedings, and legal action under applicable law.

14. Intellectual Property

All website content, including product photographs, descriptions, graphics, logos, designs, text, software and other materials, belongs to or is licensed to MY JEWELS unless otherwise stated.

Website content may not be copied, reproduced, modified, distributed, sold, published, or commercially exploited without prior written permission from MY JEWELS, except where permitted by applicable law.

The MY JEWELS name, logo and other brand elements may not be used without prior written authorisation.

15. Website Security & Prohibited Activities

Users must not:
• Access accounts, servers, systems, or data without authorisation.
• Attempt to breach or bypass website security.
• Test system vulnerabilities without written permission.
• Deploy unauthorised robots, spiders, crawlers, or automated scraping tools.
• Re-use substantial portions of website content for commercial purposes.
• Upload viruses or malicious code.
• Flood, overload, crash, or disrupt website systems.
• Send spam or malicious communications.
• Use the website for unlawful activities.
• Conduct unauthorised advertising or marketing.

16. Website Information & Disclaimer

MY JEWELS makes reasonable efforts to keep website information accurate and current.

However, the website may occasionally contain typographical, technical, pricing, availability, or other errors.

Product colours displayed on a customer's device may differ from the actual product because of screen settings, lighting and photography.

Website content is provided for general information and shopping purposes and does not constitute professional or legal advice.

MY JEWELS does not guarantee that website access will always be uninterrupted, secure, current, or error-free.

17. Limitation of Liability

To the maximum extent permitted by applicable law, MY JEWELS and its owner, employees and representatives shall not be liable for indirect, incidental, special, or consequential losses arising from use of the website.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable law.

18. Indemnity

To the extent permitted by applicable law, customers agree to indemnify and hold harmless MY JEWELS, its directors, officers, employees and agents against claims, losses, liabilities and reasonable costs arising from unlawful use of the website, violation of these Terms & Conditions, infringement of third-party rights, or fraudulent activity attributable to the customer.

19. Force Majeure

MY JEWELS shall not be responsible for delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

These circumstances may include natural disasters, acts of God, war, civil disturbance, riots, strikes, governmental restrictions, regulatory changes, pandemics, transport disruption, accidents, import/export restrictions, or courier and logistics delays.

20. Suspension or Termination

MY JEWELS may suspend or restrict access to the website where reasonably necessary for security, maintenance, fraud prevention, unlawful activity, or protection of customers and the website.

Suspension of website access does not cancel payment obligations for products already ordered or liabilities that arose before suspension.

21. Policy Updates

MY JEWELS may modify these Terms & Conditions when necessary to reflect changes in business practices, products, website functionality, or applicable law.

The updated version will be published on the website with its effective date.

22. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable consumer-protection laws and statutory rights, disputes arising from transactions with MY JEWELS shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra.

23. Contact Us

MY JEWELS
122 Vidya Apartment, Siri Road,
Chowpatty, Bandstand, Mumbai – 400006, Maharashtra, India

Email: hello@myjwels.in
Phone: +91 77150 40576
Website: www.myjwels.in

Online Support: Monday to Saturday, 10:00 AM – 6:00 PM

24. Version

Version: 1.0
Effective Date: 1 October 2026
Supersedes: Previous versions of the MY JEWELS Terms & Conditions.

E&OE — Errors & Omissions Excepted.