Return, Refund & Cancellation Policy

Effective Date

1 October 2026

Returns

MY JEWELS follows a limited return policy. Returns or exchanges are not accepted for change of mind, incorrect selection, or personal preference.

Eligible Claims

Returns, replacement, or refund requests are considered only for manufacturing defects, products damaged during transit, or incorrect items delivered by MY JEWELS.

Unboxing Requirement

Customers should inspect the parcel immediately upon delivery and record a continuous unedited unboxing video showing the sealed package, shipping label, opening process, and the issue identified.

Reporting Timeline

Claims must be reported to MY JEWELS on the same day of delivery with the order number, photographs (if applicable), and the unboxing video.

Refund Process

After inspection and approval, refunds, where applicable, will be processed to the original payment method within the applicable processing period. If a replacement is approved, it will be dispatched subject to stock availability.

Order Cancellation

Orders may be cancelled before dispatch by contacting customer support. Once dispatched, cancellation requests cannot be accepted.

Exclusions

Claims may be declined where products show signs of misuse, accidental damage, alteration, normal wear, repairs by third parties, or where required evidence is not provided.

 Contact Us

 MY JWELS A brand by MY JEWELS

GSTIN: 27AFFPM5622N1Z3

Registered Office: VIDYA APT, SIRI ROAD, CHOWPATTY BANDSTAND, MUMBAI-400006.

Website: www.myjwels.in

Email: hello@myjwels.in

Phone: 7715040576

 

© 2026 MY JEWELS. All rights reserved.

MY JWELS is a brand of MY JEWELS.